Shipping Policy

Thank you for shopping with 2Compress. This Shipping Policy explains how and when your orders are processed, packed, and delivered. We want your shopping experience to be as smooth and transparent as possible, so please review the information below.

Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email. During periods of high demand, promotions, or holidays, processing may take slightly longer. You will receive another notification when your order has shipped.

Shipping Times

Once your order has been processed and dispatched, estimated delivery takes between 8 to 15 business days. Written in full, that is a shipping window of eight (8) to fifteen (15) business days from the moment your order leaves our facility. Please note that these are estimates and not guarantees, as delivery times can be affected by the destination, customs processing, carrier delays, and other factors beyond our control.

Total delivery time can be estimated by adding the order processing time and the shipping time together. Business days do not include weekends or public holidays.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase. From time to time we may offer free shipping promotions, which will be clearly indicated on our website. Any applicable shipping fees are non-refundable unless the return is the result of our error.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to follow the progress of your delivery. Please allow up to 48 hours for the tracking information to become active after you receive your confirmation.

Customs, Duties, and Taxes

2Compress is not responsible for any customs fees, import duties, or taxes that may be applied to your order. Any such charges are the responsibility of the customer and are determined by your local customs authority. We recommend checking with your local customs office if you have questions about potential fees before ordering.

Delays

While we do everything in our power to ensure your order arrives within the estimated window, occasional delays can occur due to circumstances outside of our control, such as extreme weather, carrier disruptions, or customs inspections. We appreciate your patience and understanding should this happen, and our support team is always available to assist you.

Incorrect Shipping Address

Please make sure that your shipping address is complete and accurate at the time of checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping information, contact us at jeffandgonc@hotmail.com as soon as possible, and we will do our best to update it before the order ships.

Lost or Missing Packages

If your tracking shows that your package was delivered but you have not received it, please check with your neighbors and local carrier first. If you still cannot locate your package, contact us at jeffandgonc@hotmail.com and we will work with you and the carrier to resolve the issue.

Contact Us

If you have any questions about your shipment or this Shipping Policy, please contact us:

2Compress
Email: jeffandgonc@hotmail.com
Address: 2 Boulevard de la Foire, 1528 Luxembourg, Luxembourg